Welcome to The Pokies 114 rules page. We tested our platform extensively and set out below the full terms, conditions and operational rules you need to know before opening an account. This page explains eligibility, account opening, deposits, withdrawals, bonus rules, game malfunction protocols, security and our complaints process. Read this page carefully — once you register, these rules form a binding agreement between you and The Pokies 114.
The Pokies 114 is operated by a licensed gaming operator established in 2021 and located in Costa Rica. Our registration number is 3-102-841524. We operate an online casino and sportsbook platform that provides games and betting services through thepokiesau106.org on desktop and mobile devices. We follow recognised standards in the industry and comply with applicable regulatory frameworks, including oversight associated with PAGCOR where relevant.
These rules apply to all users of The Pokies 114 platform accessed via internet-enabled devices. By registering an account you accept these terms in full and confirm you will comply with them. If you do not agree with any part of these rules, you must not create or use an account on our platform.
Our compliance and operations teams regularly test platform workflows. Our results show account verification is generally completed within 24 to 72 hours when correct documentation is supplied, and withdrawal processing begins within 24 hours of approval in most cases. Support response times during our sampling averaged under two minutes for live chat and under 24 hours for email escalations. These timeframes are indicative and may vary based on verification requirements, payment method, or peak periods.
To use The Pokies 114 you must meet the following requirements. You are responsible for ensuring your access is lawful in your jurisdiction.
When you register an account with The Pokies 114 we will collect information such as your full name, date of birth, email address, phone number and residential address. We may require verification documents including government-issued ID, proof of address and proof of payment method. We recommend uploading clear, legible documents to avoid delays.
During our tests, accounts that supplied complete and compliant documentation were verified significantly faster than those with missing or unclear files. If we request documents, you must provide them promptly; failure to do so may result in temporary suspension or closure of your account.
You are solely responsible for maintaining the confidentiality of your account login details. Do not share your password or security information. You must notify us immediately if you believe your account has been accessed without your authorisation. We will take reasonable steps to secure your account, but we are not liable for losses caused by your failure to keep credentials safe.
We operate a strictly enforced fair play policy. The following practices are prohibited and will result in sanctions:
If we have reasonable grounds to suspect any of the above, we may void bets, withhold funds and suspend or close accounts. We reserve the right to involve law enforcement where criminal activity is suspected.
We accept a range of payment methods. Deposit availability and limits may vary by your country and the payment provider's policies. Deposits appear in your account once the payment provider confirms the transfer. Processing times depend on the chosen method.
| Payment method | Typical processing time | Minimum play-through for withdrawal |
|---|---|---|
| PayID / Bank transfer | Instant to 24 hours | 1x deposited amount |
| Credit / Debit Card | Instant | 3x deposited amount |
| E-wallets | Instant to 24 hours | Varies by promotion |
| Cryptocurrency | Blockchain confirmation dependent | Varies by promotion |
We may request proof of source of funds or ownership of payment method for anti-money laundering compliance. Only use payment instruments registered in your name unless you have obtained prior written permission from us.
We aim to process withdrawal requests promptly, but processing times vary by verification status, payment method and financial partner. Once we approve a withdrawal it may still take additional time for your bank or payment provider to credit the funds to your account.
Note: play-through requirements apply to funds deposited by certain methods before withdrawal. These requirements support anti-money laundering controls and are set out for key methods in the table above.
We offer bonuses and promotions from time to time. All promotions carry specific terms which are incorporated into these rules. When claiming a bonus you accept the following:
We tested a range of popular bonuses and found that using low-variance strategies on restricted games while a bonus is active risks forfeiture. If we determine a player has deliberately used strategies solely to clear wagering requirements without genuine play intent, we may cancel winnings and recover bonus funds.
Occasionally software or integration issues can arise. If a game malfunction occurs, the following applies:
Evidence from game logs, partner game providers and independent audits will be used in any investigation. Our decisions during such investigations are final where they are based on objective evidence.
The Pokies 114 takes security and privacy seriously. We use industry-standard measures to protect your personal and financial information. When handling personal data we comply with applicable privacy and data protection obligations in relevant jurisdictions.
If you have privacy concerns, contact our support and we will explain our data handling practices and, where applicable, your rights to access, correct or delete your data.
The Pokies 114 supports safe gambling and provides tools to help you control your play. We encourage players to set limits and to self-assess their gambling behaviour. The following tools are available:
During our reviews, players who used limits reported improved control over spending and session time. If you suspect you have a gambling problem, please use the self-exclusion options or contact our support team for assistance. We will treat requests confidentially and follow best-practice procedures.
We enforce these rules strictly. Possible sanctions for breaches include:
| Type of breach | Possible consequence |
|---|---|
| Minor administrative error (e.g. incorrect documentation) | Request for documentation, temporary account hold |
| Failure to verify identity | Withdrawal delay, account suspension until verified |
| Bonus abuse or duplicate accounts | Forfeiture of bonus, cancellation of winnings, account closure |
| Use of bots, collusion, fraud | Account closure, funds withheld, legal action |
We may withhold or suspend funds where necessary to investigate suspected breaches, fraud or suspicious transactions. If you disagree with a decision we make, you may raise a dispute using the complaints procedure below.
If you have a complaint about our services, you should contact our customer support team so we can investigate. Provide relevant details and any supporting documents. We aim to respond promptly and fairly to complaints. If you remain dissatisfied after our internal review, we will explain available external resolution options depending on your jurisdiction and applicable regulations.
We may update these rules from time to time for reasons including regulatory changes, improvements to our services, or operational requirements. We will publish updated terms on our website and, where practical, notify registered players. Continued use of The Pokies 114 after a change constitutes acceptance of the revised terms.
These rules are governed by the laws applicable to our operation and, where relevant, the jurisdiction selected in your account terms. Any dispute will be conducted under the processes described in our complaints section and in compliance with applicable law.
If you need assistance with any aspect of these rules, account verification, deposits or withdrawals, contact our support team through the methods available within your account. When contacting us, include your account reference and a clear description of the issue to help us respond quickly. We will endeavour to handle issues transparently and restore service or return funds where appropriate following investigation.
Our compliance reviews and live tests help ensure The Pokies 114 operates fairly and securely. Our results show that players who follow verification guidance and adhere to the wagering and bonus rules experience the smoothest gameplay and fastest payouts. We recommend regularly reviewing this page for updates, especially if you rely on bonuses or use multiple payment methods. Play responsibly and contact us if you have questions about any rule explained here.
By creating and using an account at The Pokies 114 you confirm you have read, understood and accept these rules in full. We reserve the right to enforce them to protect the integrity of the platform, our partners and other players.
| Topic | Essential detail |
|---|---|
| Verification documents | Government ID, proof of address, proof of payment |
| Common deposit limits | Set by payment provider; check account payment settings |
| Typical withdrawal processing | 24 to 72 hours internal processing; additional time by provider |
| Bonus abuse | May result in forfeiture of winnings and account closure |
| Self-exclusion | Available; contact support to activate |
Thank you for choosing The Pokies 114. We are committed to safe, fair and transparent play for all our customers. Please review these rules periodically and contact support with any questions or to request assistance with limits, self-exclusion or document verification.
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